Q: I'VE SEEN AN ITEM BUT I CANNOT SEEM TO FIND IT ONLINE?
A: If you see an item on our social media page but do not see it on our website the item is likely out of stock or it has not be released into a collection. It is likely your favorite items are in the process of being restocked. Be sure to sign up for our newsletter in the pop up or on the bottom of home page where you will receive information on restocks, sales, and new arrivals.
Q: WHERE DO YOU SHIP?
A: We ship worldwide! U.S. shipping roughly takes 3-5 business days in transit. International shipping can range from 7-14 days depending on the country. Please note we are not responsible for any delays or fees due to customs. Please contact your local postal service for more information on customs and duties.
Q: WHAT ARE YOUR SHIPPING OPTIONS WITHIN THE UNITED STATES?
A: USA Standard Shipping is Free for items over $100. No signature required.
Note we are currently shipping however due to restrictions we are fulfilling orders at a limited capacity. You may experience slight delays as we kindly ask for your patience during this time! We appreciate your continued support and understanding
Q: HOW DO I TRACK MY ORDER?
A: Your order will process for 24-48 business hours. Once your order has shipped an email will be sent to you containing tracking information. Additionally please allow 24-48 business hours for your shipment details to update with USPS.
Q: WHAT IS CONSIDERED FINAL SALE?
A: Any items that are final sale will be labeled in the description. Refunds are not permitted for final sale items.
Q: MY COUPON CODE IS NOT WORKING. WHY?
A: If you are having difficulties with your coupon code please contact us as the code may no longer be valid. Please note that coupon codes cannot be combined with any other current offers, sales, or promotions.
Q: HOW DO I KNOW IF MY ORDER HAS BEEN PLACED?
A: Upon completion of your order a confirmation email with the details of your order will be sent to you. Please ensure your checkout process is complete until you reach the page containing your order number. If you have any additional questions feel free to contact our support team at firstname.lastname@example.org. We will be happy to assist you. Please note to check your spam folder as well as your email may have filtered into that folder.
Q: WHAT IF MY ORDER HAS NOT BEEN DELIVERED?
A: If after contacting USPS you still need assistance regarding locating your order feel free to contact us at email@example.com and our team will be happy to assist you.
Q: I'VE JUST PLACED MY ORDER, CAN I CHANGE IT?
A: We prepare your order for shipment very shortly after your order is placed. This quick turnaround time does not allow for any changes to your order. We apologize for any inconvenience!
Q: HOW DO I PROCESS A RETURN?
A: Check out our Returns Page on steps on how to easily process your return.
Q: HAVE YOU RECEIVED MY RETURN ITEMS AND HOW LONG DOES THE REFUND TAKE TO SHOW IN MY ACCOUNT?
A: Please allow 5-7 business days for us to process your return. Once your refund has been processed a confirmation email will be sent to the email address provided upon checkout. If you have not received an email within 7 business days of us receiving the package please contact us at firstname.lastname@example.org and we will be happy to assist you. The refund does process in our systems for roughly 3-5 business days. In turn the rest of the processing time is up to your bank. Please contact your financial institution for more details on when you will see the funds reflect back into your account.
Q: WHAT IS YOUR STORE POLICY?
A: Items bought on SAVOIREWATCHES.COM will gladly be accepted for a refund within 20 days of the delivery date. All WATCHES must be received back in its original form. WATCH must not be worn, altered, damaged, free of any scratches, odors, oils, pet hairs, or any distinct smells. Refunds will be issued in the same form of original payment type, excluding shipping and handling costs. You will have to pay for returned shipping cost and a restocking fee of $20.00. All tags, watch, and original box must be like new when returned.
Q: CAN I HAVE A GIFT CARD OR STORE CREDIT INSTEAD OF A REFUND?
A: At this time, we do not offer store credit or gift cards in exchange for a refund.
Q: IS THERE A WARRANTY?
A: Savoire Watches has a limited warranty that covers manufacturer's defects for two years after the original purchase date from an authorized dealer. If the watch parts or mechanics don't work properly, and the watch is defective, we will repair or replace your product for free. However, this does not cover any abuse/damage that you might put your watch through on your own. The warranty does not cover water damage, normal wear and tear, batteries, accidental glass damage, scratches, strap damage, or theft. Proof of purchase is required for all warranty claims and service requests, so please keep your receipt.
Q: I RECEIVED A DAMAGED ITEM. WHAT DO I DO?
A: In the rare event that the item that is defective, as in the product is not mechanically working properly, we're sorry! Please contact our team with a photo of the damage before sending the product back. Our team will gladly assist you with reshipping the item out to you in a timely manner.
Q: CAN I EXCHANGE MY ITEM?
A: At this time, we are currently not offering any exchanges.